Information we collect about you
By “your information” we mean personal and financial information we obtain from you. This covers information that you provide by filling in forms on our website, or when you register and subscribe for information from us. Including any information provided to us when you communicate with us for any reason, or during a financial review or provided by third parties and other organisations when you request our investment advisory services.
We will store and process your information on our data systems and in any other medium. We will use your information to provide our services and ongoing advice and support to you. We will retain information about you as long as you are a client of Argentum. If for any reason you are no longer a client we will delete and no longer hold any of your personal private and confidential information on file.
Confidentiality within Argentum
Only designated and authorised personal working at Argentum will have access to your personal data and information. This would generally include your personal financial advisor and the client servicing team member processing and handling any administration on your behalf.
Only relevant third party disclosure
We will not share your personal or confidential information with anyone or any companies outside of Argentum that are not relevant third parties. Relevant third parties are people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential and allow us to provide the requested advice and servicing to you.
If we disclose your information to a service provider (a person, office or organisation) located in another country, we will take steps reasonably necessary to ensure that they apply the same levels of protection as we are required to apply to your information and to use your information only for the purpose of providing the service to us. By submitting your personal information you agree to this transfer.
Storing your personal data
Data that is provided to us is stored on our secure servers. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
A ‘cookie’ is a small piece of information that we transfer to your computer’s hard drive through your Web browser to allow us to recognise your browser. This is useful for having the browser remember some specific information and to provide features such as providing you with information you have confirmed you are able to access, between visits.
They are used for ‘website tracking’ and ‘targeted marketing’. Website tracking allows us to obtain accurate counts of how many people have been to pages on our site and assists us to build up a profile of where our visitors go and what their preferences are. ‘Targeted marketing’ allow us to target coverage to various visitor groups and provide them with information which we believe would have interest.
‘Cookies’ allow you to take full advantage of our site and are essential for its operation and we recommend therefore that you leave them turned on. Should you choose not to accept ‘cookies’ from our Site you will be unable to access it.
All of the external sites you can reach through Argentum Wealth Online are here to help you. However, we must tell you that we accept no responsibility or liability for the content, accuracy or availability of any external site you may encounter.